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Before Your Visit

Everything you need to know to feel comfortable, prepared, and confident before your session.

First Visit?

Save time by completing your New Client Intake Form before you arrive.

New Client Intake

What to Know

Arrival & Locations

If this is your first visit, you’ll be asked to complete a new client intake form with medical and contact information. We recommend arriving early or completing the form ahead of time using the link above.

Please note that Graziella (Grace) works out of multiple locations. Always check your booking confirmation for the correct address.

Waltham Location (CrossFit Newton):
166B Riverview Ave, Waltham, MA 02453

If this is your first visit, you’ll be asked to complete a new client intake form with medical and contact information. We recommend arriving early or completing the form ahead of time using the link above.

Please note that Graziella (Grace) works out of multiple locations. Always check your booking confirmation for the correct address.

Waltham Location (CrossFit Newton):
166B Riverview Ave, Waltham, MA 02453

To maintain a calm and relaxing environment, please silence or turn off your cell phone before entering the wellness center.

Your comfort is our priority. Feel free to communicate your preferences at any time, including:

  • Pressure (deeper or gentler)

  • Room temperature

  • Lighting or music

  • Conversation or quiet relaxation

If something doesn’t feel right, please let your therapist know—open communication helps us provide the best experience possible.

Please avoid eating for at least one hour before your session.
Avoid alcohol on the day of your treatment and drink plenty of water before and after your appointment.

If you have any medical conditions, please inform us when booking and remind your therapist before your session begins.

Our therapists are licensed professionals trained to notice potential concerns, but they cannot diagnose medical conditions. If a contagious condition is suspected, services will be discontinued and you may be advised to seek medical care.

You are never required to be unclothed in front of anyone. Therapists practice professional draping at all times and only uncover the area being treated.

If you are uncomfortable undressing fully, please discuss this with your therapist—your comfort always comes first.

69 Howard Street (Renew Center):

  • Shared public parking lot (free, limited availability)

  • Additional parking across from Nzuko Restaurant

  • Street parking available within a 2–5 minute walk

166B Riverview Ave (Waltham):

  • Shared public parking lot

  • Free but limited availability

Please arrive on time or a few minutes early. Late arrivals may result in a shortened session, as treatments are scheduled back-to-back.

After your session, we kindly ask that you vacate the treatment room within 5–10 minutes. You are welcome to relax in the waiting area afterward.

If shaving is necessary, please do so at least two hours before your appointment to avoid skin sensitivity.

Please be mindful of others and keep conversations at a respectful, low volume while in shared spaces.

Avoid prolonged sun exposure on the day of your treatment and, in some cases, the day following your session.

Please stay home if you are unwell. You may return once you have been fever-free for at least 24 hours without the use of fever-reducing medication.

As licensed massage therapists working in close proximity to clients, we follow universal standard precautions at all times to ensure the safety and well-being of everyone.

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